FAQ's
- How long will my order take to arrive?
To serve you better and get the best prices, your order may be shipped from one of our International suppliers. Therefore, please allow 7-20 business days for your parcel/s to arrive.
- Can I track my order?
Yes, if you need to track your order, simply send us a message and we will send you a tracking number.
- What if I want to return an item?
Please refer to our Returns and refund policy for further details.
- How can I get in touch if I have a problem with my order?
You can email us at info@x-tronics.com or call us. Please see the Get Help page for more details.
- How can I pay for my order?
You can pay online using your credit card, debit card, or paypal.
- Will my order arrive all in one parcel?
We always aim for your order to arrive all in one but at times you receive your order in more than one parcel and on different days.
- How can I stay in the loop about special offers and deals?
You can subscribe to our newsletter to receive promotions and offers. Alternatively, please join our Facebook page to get the latest deals.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
